Helpdesk Technician - Makkah

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Job Detail
Functional Area:
Computer Networking
Total Position:
Job Type:
Full Time/Permanent
Shared Services
Job Location:
Makkah, Saudi Arabia
Career Level:
Entry Level
Minimum Experience:
Less than 1 Year
Work Permit:
Saudi Arabia
Apply By :
Nov 30, 2018
Posted On:
Aug 30, 2018
Job Description


The Technical Support Specialist is responsible for supervising the execution of technical IT helpdesk support services for Al-Rajhi Investment Company Departments and Divisions and its employees.


1-Supervise the provision of help desk support to all end-users, answer emails or phone calls on a timely basis and issue request tickets upon receive of request.

2-Prioritize request tickets properly and communicate updates to users as appropriate and determine problems that need escalation.

3-Perform closing of tickets in a timely manner, ensuring the accurate documentation of the method of resolution and time needed to address the request.

4-Supervise the execution of periodical and adhoc maintenance of the company’s hardware, including desktops, laptops, printers, and associated accessories and peripherals, and set the maintenance plan on a periodical basis.

5-Coordinate with Vendors and Service Providers to resolve major hardware or software problems and replace defective products.

6-Enforce the early detection of problems and use root cause analysis, to ensure the reduction of the likelihood of future failures.

7-Develop and document procedures or process flows to efficiently resolve common technical problems.

8-Supervise the execution of set-up activities for new users and ensure the provision of training on system usage, Information Security and Corporate Standards.

9-Monitor the timely documentation and reporting of obsolete equipment, and suggest safe and secure way of disposal.

10-Monitor and follow-up on software purchases, license keys and installations, to ensure compliance with software licensing agreements.

11-Supervise the activation of access cards by the Technical Services Technician, and resolve any problems concerning the electronic access control system adopted by Al-Rajhi Investment Company.

12-Prepare and conduct training sessions, and undergo the documentation of relevant manuals for distribution accordingly.